Case studies
The following are a selection of case studies and examples of recent projects, it doesn't include every single piece of the puzzle but should give you an idea of the kind of work I do and the processes I follow.
Mastercard: real-time payments
Redesigning payment infrastructure products that underpin global economies. A bit of a design niche (there aren't many options for a country to run their payments infrastructure) but an interesting design challenge with a lot of scope to improve the status quo…
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Audi: user research
In-depth research to inform a redesign of the Audi UK owners area uncovering customer needs, motivations and helping define the experience strategy. Personas, journey maps and key opportunity areas were created based on real customer insights.
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PVH Corp: RESEARCH AND UX Design for luxury e-commerce
I've worked with Tommy Hilfiger and Calvin Klein in Amsterdam on a number of projects. Involvement included interaction design and usability testing for their European multi-lingual sites and a responsive checkout redesign amongst other engagements. Both sites have been enjoying increased revenue post go-live.
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MOBILE APP design
A POC for a mobile app for Diageo's trade partners, starting with the output of a proposition workshop it was my job to give some substance to the abstract ideas and craft them into example screens and user journeys.
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STRATEGY, RESEARCH & UX DESIGN
A large-scale UX discovery, Agile design and build for a global, integrated commerce and content experience for Diageo’s B2B partners. Incorporating extensive stakeholder and user interviews, iterative design and a responsive pattern library.
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More case studies coming soon…